FAQ

SUPPORT CENTER

Frequently Asked Questions

Answers to the most common questions about ordering, shipping, compliance, and our research materials.

What payment methods do you accept?

Transform Peptides accepts multiple payment methods including major credit cards, Zelle, CashApp, bank transfer, and cryptocurrency. Available payment options are displayed at checkout.

How do I place an order?

Browse our catalog and select your desired research compounds, and add them to your cart. Proceed to checkout, enter your shipping information and payment details, and submit your order. You will receive an order confirmation email shortly thereafter.

What are your processing times?

Orders placed before 12pm Eastern Time (Monday–Friday, excluding federal holidays) typically ship the same business day; during high-volume periods please allow up to 2 business days. Orders submitted after 12pm EST or on weekends and holidays begin processing on the next available business day.

What shipping carriers and methods do you use?

We ship via FedEx 2Day to all 50 U.S. states. Free FedEx 2Day Shipping on orders $199+ after discounts. We currently do not offer international shipping.

How long does shipping take?

After your order is processed and dispatched, estimated transit times are as follows: FedEx 2Day: 2 business days. And we put a number on it: if your order takes more than 5 business days to arrive after payment is confirmed, we automatically send you $50 off your next $100+ order.

How do I track my order?

A tracking number will be sent to the email address associated with your order upon shipment. Tracking may take up to 24 hours to become active within the carrier’s system. 

How are orders packaged?

Products are professionally packed and sealed before shipment to maintain quality during transportation. Orders are securely packaged according to our quality-control and shipping standards to help maintain product integrity during transit.

What is a Certificate of Analysis (COA)?

A Certificate of Analysis (COA) is a lab report from an independent lab. It shows what is in the vial and how pure it is. 

How frequently are products re-tested?

Every new batch is tested by an independent lab before it goes on sale. The COAs are updated with each batch.

Who can purchase from TP Labs?

Transform peptides (TP) products are sold exclusively to researchers, scientists, and laboratory professionals who are at least 21 years of age. By placing an order, you certify that you are acquiring these materials for lawful in-vitro laboratory research purposes only, and that you have the appropriate facilities and qualifications to handle research-grade compounds.

Are your products approved for human use?

No. All TP Labs products are strictly for in-vitro laboratory and scientific research use only. They are not approved by the FDA for human or veterinary consumption, and they are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Is it legal to purchase your products?

TP Labs sells research compounds that are legal for laboratory research use in the United States at the federal level. However, laws regarding specific compounds may vary by state and jurisdiction. You are solely responsible for ensuring compliance with all applicable local, state, and federal laws before purchasing. TP Labs makes no representations regarding the legal status of any product in any specific jurisdiction.

How does the TP Labs affiliate program work?

Our affiliate program allows you to earn store credit by referring new customers to ZC Labs. For every 10 paid referral orders, you earn $150 in store credit. Visit our Partnership Program for complete program details, application information, and compliance requirements.

How can I contact TP Labs customer support?

Our support team is available via email at transformpeptides@gmail.com Monday through Friday, 9:00 AM – 5:00 PM Eastern Time. We aim to respond to all inquiries within 1–2 business days. For faster assistance, please include your order number in your message.